Shipping policy
About us and this policy
This website and online store at 7labs.uk (the "Site") is operated by 7 Labs Ltd, a company registered in England and Wales under company number 17381307, whose registered office is at Office 402, U5, 399–405 Oxford Street, London, W1C 2BU.
In this policy, "7Labs", "we", "us" and "our" mean 7 Labs Ltd. "You" and "your" mean the person who placed the order.
This policy applies to orders delivered within the United Kingdom and forms part of our Terms of Service. It explains how quickly we dispatch orders, what delivery costs, how long it takes, and what happens if something goes wrong in transit. Placing an order means you accept the terms set out here.
Nothing in this policy affects your legal rights. Your right to cancel an order and return goods is set out in our Returns and Refunds Policy.
1. Where we deliver
We currently deliver to addresses in the United Kingdom only. We do not ship internationally.
2. Order processing and cut-off time
Orders placed before 12:00 midday UK time on a working day are processed the same day. Orders placed after that, or at a weekend or on a bank holiday, are processed on the next working day.
Handling time is 0–1 working days. Working days are Monday to Friday, excluding bank holidays.
You will receive an email confirming your order when you place it, and a second email with tracking details once it has been dispatched.
3. Delivery options and cost
| Order value | Delivery cost | Estimated transit time |
|---|---|---|
| Up to £29.98 | £4.95 | 1–2 working days |
| £29.99 and over | Free | 1–2 working days |
Delivery costs are shown at checkout before you pay. Transit times are estimates and run from the day of dispatch, not the day you order.
4. Carrier
We ship using Royal Mail Tracked 24®.
You will receive a tracking number by email once your parcel has been dispatched, which you can use to follow its progress and, where the service allows, to arrange redelivery or nominate a safe place.
If nobody is available when the carrier attempts delivery, Royal Mail will follow its standard procedure, which normally means leaving a card and either attempting redelivery or holding the parcel at your local delivery office for collection.
5. Delivery times and delays
Estimated transit times are not guaranteed. We are not responsible for delays caused by the carrier, by weather, by industrial action or by other events outside our reasonable control, although we will help you chase a delayed parcel wherever we can.
If we have not agreed a specific delivery date with you, we will deliver your order without undue delay and in any event within 30 days of the day your order is accepted. If we fail to do so, you may treat the contract as at an end and receive a full refund, as provided by the Consumer Rights Act 2015.
If a delay is going to be significant, we will contact you.
6. Delivery addresses and changes
Please check your delivery address carefully before completing your order. We are not able to recover parcels sent to an address supplied incorrectly, and we cannot refund orders lost as a result.
Once an order has been dispatched, the delivery address cannot be changed. If you need to change it, contact us at ask@7labs.uk as soon as possible and before you receive your dispatch confirmation, and we will change it if the order has not yet gone out.
7. Cancelling an order
You can cancel an order at any time before it is dispatched by contacting us at ask@7labs.uk. We will cancel it and refund you in full.
Once an order has been dispatched, your right to cancel and return it is set out in our Returns and Refunds Policy. As a consumer, you have 14 days from the day you receive the goods to cancel, and a further 14 days to send them back.
8. Damaged, lost or missing parcels
Goods remain our responsibility until they are delivered to the address you gave us. If something goes wrong in transit, we will put it right.
If a parcel arrives visibly damaged, you may refuse delivery, which makes the carrier claim more straightforward. If it has already been left for you, or you only notice the damage after opening it, contact us at ask@7labs.uk with your order number and a photograph. Refusing delivery is helpful but is not a condition of your rights — you are entitled to a replacement or refund either way.
If your parcel has not arrived within a reasonable time after the estimated delivery date, or tracking shows it as delivered but you have not received it, contact us and we will investigate with Royal Mail and arrange a replacement or refund.
Please keep the outer packaging where you can until the matter is resolved, as carriers often ask to see it.
Faulty or incorrect items are covered by our Returns and Refunds Policy rather than this policy.
9. Contact us
For any question about delivery, tracking or a missing parcel:
7 Labs Ltd Registered in England and Wales, company number 17381307 Registered office: Office 402, U5, 399–405 Oxford Street, London, W1C 2BU
Email: ask@7labs.uk Telephone: +44 7544 895033
Last updated: 04 Aug 2026